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Frequently Asked Questions

Your health is so important to us. We’re eager to help, so we’re providing answers to some common questions to make your visit easier. If you have other questions or concerns, feel free to call or ask us when you visit.

How do I schedule a TeleTurk Virtual Appointment?

Visit Schedule a TeleTurk Virtual Appointment and answer a few short questions about yourself and the reason for your visit. Your Turk Express Care medical provider will call you at the phone number provided at the time you scheduled.

How much does a TeleTurk Virtual Appointment cost?

The cost of a TeleTurk Virtual Appointment for an individual is $45.

How do I know if I need urgent care or the ER?

If you feel that your condition is life-threatening, you need to be seen in a hospital Emergency Room (ER) and should call 9-1-1. The ER treats life-threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent care centers treat conditions that need immediate attention but are not life or limb threatening.

What can I do to help prevent illness?

You can stay healthy, live longer and delay or prevent many diseases by doing the following:

Exercising - Participate in any physical activity you enjoy for 20 to 30 minutes, five or six days a week. Talk to your doctor about the right exercise program for you.
Eating well - Eat a healthy diet of different foods, like fruits, vegetables, protein (such as meat, fish, or beans) and whole grains (such as brown rice). You should also limit the amount of saturated fat you eat.
Keeping a healthy weight - Watch your portions, and try to balance the number of calories you eat with the number you burn by exercising.
Not smoking - If you smoke, talk with your doctor about getting help to quit.
Get preventive services - Delay or lessen the effects of diseases by getting preventive services (like screening tests) to find disease early, and shots to keep you from getting dangerous illnesses.

Do you take insurance?

To better serve the community, and to keep the prices low, Turk Express Care is insurance free. You can find a list of our cost on the Prices Page.

Why is it necessary to get an Annual Physical/Wellness Exam?

Getting a yearly checkup is important in maintaining good health.

Regular health exams, tests and screenings can help find problems before they start. These routine exams can help identify hidden conditions that often don’t become apparent until serious disease related symptoms appear as in the case of diabetes and high blood pressure. An annual exam will also help identify an individual’s specific risk factors (age, diet, lifestyle habits, family history) for disease. Once your risk factors have been identified, your health care provider can provide information and counseling on disease prevention related to those risk factors. By getting the right health services, screenings, and treatments, you are taking steps that help your chances for living a longer, healthier life.

How can I pay for my visit?

We accept cash, debit and credit cards including Visa, MasterCard and Discover.

What can a Nurse Practitioner do for me?

In addition to diagnosing and treating illnesses, they treat minor emergencies and chronic diseases and perform in office procedures, such as removing toenails and stitching wounds. They have the ability to prescribe medications as well. They are unique in that their focus is on health promotion, disease prevention and health education which can lower long term health care costs for you.

When should I use TeleTurk?

TeleTurk is simply a more convenient, more affordable way for you to resolve many of your medical issues.

  • If you’d like your lab results analyzed
  • If you’d like a recommendation for a specialist
  • If you have a health-related question
  • When you’re on vacation, on a business trip, or away from home
  • If you need a short-term prescription refill
  • If you’d like a medical issue explained to you or you need a second opinion
  • If you’re thinking of going to urgent care or the ER for a non-emergency issue
What are the requirements for using TeleTurk?

TeleTurk users must be at least 18 years old or have a parent/guardian present at time of visit.

A valid email address is required to schedule your visit, and a valid credit card or paypal is required for payment.

Users must have a telephone or high-speed Internet connection. TeleTurk works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads

For video consultation, users must have a webcam or video-enabled mobile device.

Javascript and Cookies should remain enabled.

How is my information stored?

All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.

Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. TeleTurk data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.